Shipping policy

1. Order Processing All orders are processed within 1–3 business days of receipt. Orders are not processed or shipped on weekends or public holidays.

2. Estimated Delivery Times Once your order has been processed and dispatched, please allow 2–4 business weeks for delivery. Delivery times may vary depending on your location and external factors beyond our control, including customs delays and carrier disruptions.

3. Shipping Confirmation You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Delays Vortex is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control. We will make every effort to communicate any known delays.

6. Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at tzsjbusiness@gmail.com or call (850) 857-3282 within 7 days of the expected delivery date.